Questions often asked by our Customers
Q: The clinic is not in a hospital – what insurances do you have in place?
A: We have Medical Malpractice and Public Liability insurances; we can provide you with a copy of the details if you wish
Q: What are the session times?
A: We have morning and afternoon slots. Usual times are 8am – 12md and 2pm – 6pm but we can be flexible with these times to suit your needs.
Q: What qualifications do your staff have and where do I go if I have a complaint?
A: All our nurses are qualified and experienced renal dialysis nurses and are registered with the Nursing and Midwifery Board of Ireland, the state regulatory body for nursing professionals. Any complaints can be made to their Fitness to Practice dept, see www.nmbi.ie
Q: What happens if there is a power/water failure during my treatment?
A: No need to worry – we have back up power generator and water is from a private well so no interruption to that clock ticking down on treatment time!
Q: It’s a private clinic and doesn’t accept payment by EHIC – are there other funding options?
A: Firstly check with your home clinic to see if funding for holiday dialysis is available (It’s nice when ‘Money follows the Patient’). If you are an EU citizen you have rights under EU Crossborder Directive on Healthcare to some reimbursement of costs, you need to check with your healthcare provider. Alternatively, if you have private health insurance check to see if it covers your holiday dialysis.
Q: How safe is my Data – are you GDPR compliant?
A: Your medical details are classed as ‘Special Category Data’ and we are ‘Data Controllers and Processors’ so we have responsibilities to keep it secure. We look for the minimum information necessary to provide treatment and only share your details with medical professionals associated with you.
An external view of our Irish Dialysis Holiday Clinic